Protecting your information is our responsibility

This privacy policy applies to all services operated under the 12bdt platform. When you use our website, register an account, or use any of our services, you are considered to have agreed to the terms of this policy.

12bdt always places the highest importance on the privacy of your personal information. We believe that providing a safe and transparent gaming experience is one of our most important responsibilities. Through this policy, we want to inform you — what information we collect, why we collect it, and how we use and protect it.

This policy may be updated at any time. When changes are made, we will update the date on the website. We therefore ask you to review this page regularly.

12bdt may collect the following types of information as needed to provide you with our services:

2.1 Information you provide directly

• Name, email address, and contact details
• Age and date of birth (for age verification purposes)
• Login credentials provided at the time of account registration
• Documents submitted for identity verification (where applicable)
• Financial transaction details — such as deposit and withdrawal amounts
• Messages or information provided when contacting our support team

2.2 Automatically collected information

When you use the 12bdt website, certain technical information is collected automatically. This includes:

• IP address and device identifier (device ID)
• Browser type and version
• Operating system information
• Date, time, and duration of site visits
• Which pages were viewed and which links were clicked
• Information collected through cookies and similar tracking technologies

2.3 Payment-related information

We process your financial transaction information carried out through bKash, Nagad, Rocket, and Upay. Information required for payment processing is securely shared with the relevant payment provider. We never store full card numbers or mobile banking PINs.

12bdt uses your information only for lawful and legitimate purposes. Those purposes are outlined below:

3.1 Service operation and improvement

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and promotional offers
• Personalising the gaming experience
• Improving platform performance and security

3.2 Identity and age verification

As a responsible gaming platform, 12bdt ensures that only those aged 21 or above can use the platform. Age and identity verification information is collected and used for this purpose.

3.3 Security and fraud prevention

• Detecting unusual or suspicious activity
• Preventing account hacking and fraudulent transactions
• Helping to prevent money laundering and other financial crimes

3.4 Customer support

When you contact us for assistance via our 24/7 live chat or email, the information from that conversation is stored so that we can provide better service in the future.

3.5 Communication and notifications

We use your contact information to inform you of important account notifications, transaction confirmations, and platform changes. If you do not wish to receive promotional messages, you can opt out at any time by contacting the support team.

12bdt never sells your personal information or transfers it to any unauthorised third party. However, information may be shared with specific third parties in the following limited circumstances:

4.1 Payment service providers

Your financial information is shared with bKash, Nagad, Rocket, and Upay for the purpose of completing transactions. These organisations operate under their own privacy policies.

4.2 Technology and service partners

Minimum necessary information may be shared with game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others) and service providers required for technical infrastructure management.

4.3 Legal obligations

If 12bdt is required to disclose information as part of a court order, government authority request, or legal process, it will do so. In such cases we will disclose only what is legally required.

4.4 Business restructuring

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new authority. In such cases the terms of this privacy policy will continue to apply.

The 12bdt website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

5.1 Types of cookies

• Essential cookies: These are necessary for maintaining login sessions, ensuring security, and the basic operation of the platform.
• Functional cookies: These remember your preferences and settings, such as language preference.
• Analytical cookies: These analyse site usage patterns to help improve the quality of our service.

5.2 Cookie control

You can disable or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

12bdt uses industry-standard security measures to protect your information. Our key security steps are:

• SSL encryption: All data transmitted between you and our servers is protected by SSL encryption.
• Data encryption: Stored sensitive information is kept in encrypted form.
• Access controls: Only authorised staff can access your information and they are bound by confidentiality agreements.
• Regular security audits: Vulnerabilities in our systems are regularly tested and addressed.
• Firewall and intrusion detection: Advanced technology is used to prevent cyber attacks.

While we make every effort to protect your information, it is not possible to guarantee 100% security for data transmitted over the internet. We therefore also ask you to keep your account password and login details confidential.

12bdt retains your information for as long as it is necessary or required by legal obligations. Specifically:

• All account information is retained while the account is active.
• Financial transaction records are kept for a defined period after account closure to meet legal requirements.
• Customer support conversations are retained for a limited period to help improve service quality.
• Relevant information may be retained for an extended period if needed to resolve legal claims or disputes.

After the defined period, information is securely deleted or anonymised.

As a member of the 12bdt platform, you have the following rights regarding your personal information:

8.1 Right to access your information

You can find out at any time what information we hold about you. This request can be made to the support team.

8.2 Right to correct your information

If any of your information is incorrect or incomplete, you can request that it be corrected.

8.3 Right to request deletion of your information

In certain circumstances it is possible to request that your information be deleted. However, it may not be possible to delete all information where there are legal obligations or legitimate business requirements.

8.4 Right to object to processing

You can object to marketing communications or certain types of data processing.

8.5 Right to data portability

You can request your information in a structured, commonly usable format.

12bdt is a responsible gaming platform and is intended only for those aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of registration. If a minor's information is found in our system, it will be deleted immediately upon notification and the relevant account will be closed. If a parent or guardian believes their child has created an account, please contact the support team immediately.

This privacy policy may be revised at any time to keep pace with changes to 12bdt's business operations or technology.

If significant changes are made, we will publish a notice on the website and, where possible, notify you directly at your registered email address. Continued use of the platform after any changes will be considered as your agreement to the new policy.

The "Last updated" date shown at the top of the page always indicates the date of the most recent version. We recommend that you review this policy regularly.

For any questions, concerns, or requests regarding this privacy policy or your personal information, please contact the 12bdt support team:

Your privacy is very important to us. 12bdt is always committed to providing a safe, fair, and transparent online gaming environment. We take all your concerns seriously and work to resolve them promptly.

To learn more, please also visit our Terms & Conditions and Responsible Gaming pages.